Four promises, in writing
None of these cost you anything. They are
what we owe you if something goes wrong.
We replace your television
Break it and we buy you a new one, up to $1,000, whatever coverage
you chose. The legal minimum is about thirty dollars.
We show up when we said
Your buddies call about thirty minutes ahead with an ETA. On the rare day we
miss the window, $25 an hour comes off your bill and you do not have to
ask.
We do not cancel on you
Zero moving-day cancellations in the last twelve months. Not one.
Nothing is due today
No deposit, nothing held on your card, and no fee to change your
date.
Common booking questions
What if it takes less time?
You pay less. The clock stops when the work is done.
What happens if something gets damaged?
This is the part of moving most companies are worst at, and the
part we are proudest of. The legal minimum a mover owes you is sixty cents a pound
— about thirty dollars for a fifty pound television — and the
industry standard window for settling a claim is ninety days.
We settle in two and a half days on average, and if we break your
television we buy you a new one, up to $1,000, whatever coverage you chose.
Tell your team leader on the day, or they'll tell you, and it's written down there
and then.
Can I change or cancel my date?
Call the office and we will take care of it. There is no
cancellation fee and no charge to move your date, because there is no deposit
sitting there to argue about.
Do I need to tip?
Not at all, and nobody will be odd with you about it. If your
buddies did well and you want to, most people land around ten to twenty percent of
the bill, or twenty to forty dollars a buddy. Card or cash both work. One tip for
the team is fine and we split it evenly.
Do I pay anything today?
No. Nothing is held on your card and nothing leaves your account
when you book. You pay at the end of the move.
Who will actually show up?
Buddies on our own payroll — W-2 employees with
benefits, in our own trucks. Not contractors, not day labor, and not whoever
answered an ad that morning. There are more than 100 of them, and every one
is interviewed, screened and trained by our field managers before they are trusted
with your things.
A day or two before your move we send you the names and photos of the
actual crew coming, so nobody unexpected is standing at your door. On the day they
call about thirty minutes ahead with an ETA.
